Janet Van Huysse is the Chief People Officer at Cloudflare, a cybersecurity company. She joined Cloudflare in 2016 when they were about 300 people and scaled them to over 2000 employees. Previously Janet was the first VP, HR at Twitter. She joined in 2009 when they had 90 San Francisco-based employees, and grew them to over 3000 employees in 20 countries.
I have seen both ends of the spectrum here and caution against being at either extreme. At Twitter, our motto was “faster, faster, more, more”. If the initial phone screen went well, our recruiter would already have an offer generated that same day. During the next round of interviews, the recruiter would expect a decision from the hiring managers immediately following their interviews. This left no time for the candidate or the interviewer to process the conversations and led to constant culture fit issues. At the other extreme, when I joined Cloudflare, the average process was 3 months and I heard of candidates interviewing for upwards of 6-7 months. This was simply too slow to support our growth goals.
My strategy is to make everything as efficient as possible, while still ensuring key personal touches during the process. Our first strategy is nicknamed “Final Calls”. Before anyone receives an offer, they have a 15-minute call with a member of the C-Suite. This used to be the CEO , but now there are four of us who rotate holding these calls. This helps establish a personal relationship with leadership and promotes open-lines of communication should something arise during their future at the company.
The second strategy is once a candidate receives an offer, our entire interview panel reaches out to personally congratulate them. This ensures a superior candidate experience and helps them reaffirm that they made the correct decision to join your organization.