Excerpt: Implementing Manager Training
2. What are your best practices for a CPO implementing a manager training program?
Define your management culture. Step 1 should always be to align with your executive team. A simple exercise I utilize here is called the “rocketship exercise”. You instruct the team that you have a rocketship with 10 seats on it and are opening a new company division on Mars. Then you pose the question “who do you take with you on the rocketship and why?” By comparing everyone’s notes, you can assess the overall level of alignment and true behaviors you value across the organization. This exercise can then enable greater buy-in from leadership on the goals and direction for the training program.
Tie the training to performance data, process, and outcomes. These are the protocols you have in place to evaluate success at your organization. It is imperative that your training aligns with the evaluation process in order for it to be taken seriously.
Customize to the individual. Employees must feel personally responsible for their own development. By offering coaching and individual development plans you can help each manager feel like the training is addressing their personal needs and goals.